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iBasis Announces
Hosted VoCore Solution Backed by Cisco, Hewlett-Packard,
Software.com and EMC
Enables Service Providers to Quickly Deliver New Services,
Generate More Revenue, Increase Customer Loyalty
SUPERCOMM,
Atlanta, GA., June 5, 2000 - iBasis
(Nasdaq: IBAS), the leader in advanced Internet-based
communications, today announced immediate availability
of a comprehensive, hosted VoCore (UC) solution for
service providers.
The iBasis hosted VoCore solution enables CLECs, ASPs
and ISPs to quickly and efficiently deliver new, value-added
services that integrate email, voicemail, fax, real-time
communications and the Web to enhance personal, group
and enterprise-wide communication and productivity.
The iBasis UC solution puts control of communications
in the hands of service subscribers - enabling them
to choose when, how (phone, pager, standard PC mail
client,) and from whom they will receive calls and messages.
iBasis UC solutions also provide advanced, real-time
communications capabilities, such as instant callback
from within voicemail, call/message notification and
screening and "find me/follow me" calling
services that enhance mobile accessibility for users
and increase call completion rates for providers.
Market research firm Ovum projects that VoCore will
represent a $5.5 billion opportunity for service providers
by 2002. Ubiquitous Internet access and the proliferation
of mobile devices is driving demand for new solutions
that can help end users manage their communications
more efficiently. At the same time, increasing competition
among service providers is driving demand for enhanced
service capabilities that increase profit margins and
customer loyalty. The iBasis hosted VoCore solution
deliver on both counts.
"With today's announcement, we are delivering truly
unified, Internet standards-based communications services.
Our VoCore solution goes well beyond mere message access,
enabling service providers to quickly and cost-efficiently
offer device independent, real-time voice and data services,"
said Ofer Gneezy, iBasis president and CEO. "UC
from iBasis offers an 'apps on tap' approach that enables
service providers to respond quickly to new market opportunities
by leveraging the applications infrastructure and operational
efficiencies of a comprehensive hosted solution."
Powered by technology from industry leaders Cisco Systems,
Hewlett-Packard, Software.com and EMC, (See also today:
HP, Cisco and Software.com Create First End-to-end IP-based
VoCore Solution) the iBasis VoCore solution leverages
a scalable and extensible IP infrastructure and the
company's expertise in IP service operations and management.
In addition, the iBasis UC solution is backed by the
same world-class engineering and 24X7 global network
management teams that have enabled iBasis to become
the VoIP provider of choice for 11 of the top 12 international
carriers in the US and the only IP communications provider
to offer Service Level Agreements for VoIP.
"Cisco, HP, and Software.com are working with iBasis
to help service providers respond to the unprecedented
worldwide demand for enhanced communications services,"
said Bill Wolfe, general manager for the VoCore Software
Business Unit at Cisco Systems. "iBasis understands
that VoCore is a breakthrough technology, enabling for
the first time, a broad range of multimedia capabilities
including voice, voicemail, e-mail, fax and other media
types that can be easily integrated with other Internet-based
services. iBasis' flexible, hosted solution enables
service providers to immediately pursue this significant
market opportunity with minimal capital investment."
A Complete, Future-proof, Extensible Platform
Demand for VoCore services is growing rapidly. The Philips
Group predicts that converged network solutions such
as VoCore will triple the demand for outsourced services
by 2004. And US Bancorp Piper Jaffray estimates that
the communications Application Service Provider (ASP)
market, driven by new services such as UC, will reach
$7.2 billion by 2003.
iBasis is the first IP-based communications service
provider to address this rapidly growing market with
a complete, flexible hosted UC solution for service
providers. Backed by world-class IP communications and
network operations teams, the iBasis UC solution is
integrated with the iBasis Network, recognized
for its proven ability to service the world's largest
carriers.
Driven by a fiercely competitive environment fueled
by deregulation and the increasing commoditization of
basic communications services, both next-generation
service providers and incumbent carriers alike are aggressively
seeking new, higher growth, higher margin revenue sources
to expand market share. VoCore from iBasis offers a
competitive edge to service providers, enabling them
to deliver new, feature-rich services that strengthen
customer loyalty and enhance subscriber productivity
and responsiveness.
Unlike unified messaging solutions to date, VoCore from
iBasis uses an open, highly scalable and extensible
platform that surpasses traditional store-and-forward
messaging to deliver integrated, real-time inbound and
outbound communications capabilities - independent of
location or device. By delivering advanced, intelligent
call management services such as message notification
and directory dialing services, the iBasis hosted UC
solution helps service providers quickly deploy a broad
range of robust, Internet-centric voice applications.
Backed by iBasis Expertise in IP Communications
iBasis delivers VoCore as a comprehensive, flexible,
hosted solution enabling service providers to leverage
iBasis' unmatched IP communications infrastructure and
expertise, including:
- An established,
global VoIP footprint that offers efficient, worldwide
reach
- A 24X7 Network Operations
Center (NOC)
- iBasis' proprietary
Assured Quality Routing (AQR) technology for
carrier-grade performance;
- Sophisticated network
management, service personalization, IP billing
and mediation, and operational support systems to
ensure high service availability and redundancy
- Global teams of
highly experienced IP architects and application
development, NOC, database, storage and traffic
engineers;
iBasis Unified Service
Manager Simplifies Deployment, Management, Customer
Care
Developed by iBasis and delivered to its service provider
customers as part of its hosted VoCore solution, the
Unified Service Manager
is an XML-based application that simplifies service
deployment, subscriber provisioning and personalization,
and ongoing service management, including IP billing
and mediation. The Unified Service Manager shields
providers from the complexities of back-end service
integration and management and provides access to
the iBasis UC Knowledge Base, a repository of service
data and call detail records that offers business
intelligence on customer usage patterns.
The Unified Service Manager also offers providers
a customizable, brandable interface through which
its subscribers can personalize elements of the iBasis
UC solution, including preferences and parameters
for message notification and single number reach.
"As the Internet and mobile communications drive
consumer demand for enhanced IP-based services, hosted
VoCore solutions such as UC from iBasis, will help
providers deliver these new services quickly and reliably,"
said Mark Winther, group vice president, Worldwide
Telecommunications, International Data Corporation.
"Service providers who outsource the infrastructure
and ongoing management complexities of VoCore to experienced
global IP-based communications service providers like
iBasis will be first to market and be able to more
efficiently manage growth and ensure the quality of
these new services."
Integrated Technology from Industry Leaders
Available to service providers immediately, iBasis'
hosted VoCore solution operates on key hardware and
software from HP, Cisco Systems and Software.com as
well as world-class enterprise storage capabilities
from EMC - all seamlessly integrated and tested to
ensure carrier-grade performance, scalability and
reliability. Included in the iBasis UC solution are:
- Hewlett-Packard
carrier-grade servers
- Cisco's uOne software
and networking infrastructure;
- Software.com's InterMail
platform, the world's leading Internet-based email
platform with more than 75 million users worldwide;
and,
- EMC's robust enterprise
storage systems
iBasis VoCore features
include: ·
- Message Management:
Full-featured voice messaging, PC and telephone
access, Web-based system and user administration,
inbound fax, fax redirect/outbound fax, text-to-speech
(fax headers, e-mail)
- Notification Services:
Subscriber notification indicates new incoming messages
- Single Number Reach:
Personalizable "find-me, follow-me" services
- Call Screening:
Caller name identification capability
- Instant Callback:
Automatic inbound number capture and single-button
call return from within voicemail
About iBasis
Founded in 1996, iBasis (Nasdaq: IBAS) is the leader
in advanced Internet-based communications. iBasis
has built the world's first global IP network that
delivers toll quality voice and fax service and other
advanced hosted communications solutions, including
VoCore, to global tier one carriers and other service
providers. The iBasis Network is the world's
largest international Cisco Powered Network for Internet
Telephony. More than 70 international carriers are
iBasis customers, including 11 of the top 12 US international
carriers. The company can be reached at its worldwide
headquarters in Burlington, Mass., USA at 781-505-7500
or on the Internet at www.ibasis.net.
iBasis has a long-standing strategic relationship
with Cisco, as an alliance partner, an ecosystem partner,
and one of only 21 Cisco service provider global accounts.
Except for historical information, all of the expectations,
projections and assumptions contained in the foregoing
press release constitute forward-looking statements
under the Private Securities Litigation Reform Act
of 1995 and involve risks and uncertainties. Important
factors that could cause actual results to differ
materially from such forward-looking statements include,
but are not limited to, the considerations described
as "Risk Factors" in iBasis' prospectus
dated March 9, 2000, and iBasis' other SEC filings.
Assured
Quality Routing is a registered trademark and iBasis
and The iBasis Network are trademarks of iBasis, Inc.
Cisco and Cisco Powered Network are registered trademarks
of Cisco Systems, Inc.
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