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CISAward_FINAL
Leading Industry Publication Cites Excellence of Company's Speech-Driven Customer Service Solution
BURLINGTON, MA - February 4, 2002 - iBasis, Inc., (Nasdaq: IBAS), the leader in advanced Internet-based voice communications, today announced that its SpeechPortTM ASP environment has been awarded the 2001 Product of the Year award by Customer Interaction Solutions® Magazine. Recognized for its ability to enhance customer loyalty, the SpeechPort ASP environment provides high quality, speech-driven, phone-based customer service applications that help enterprises and carriers lower costs, grow revenues and boost customer satisfaction.
Customer Interaction Solution's Product of the Year award honors innovative products and services that have demonstrated exceptional technological advancements and application refinements, and that have helped to improve both the customer experience and ROI (Return On Investment) for the companies that use them.
In addition to today's award from Customer Interaction Solutions, iBasis SpeechPort was recently honored by Communications Solutions Magazine with its 2001 Product of the Year award. iBasis' Speech Solutions business has more than a decade of experience providing complex, high-volume customer care applications to Fortune 500 companies and carriers, including AT&T, Kelly Services, Home Shopping Network, H&R Block, MCI, Morgan Stanley, and Western Union.
"We are honored that Customer Interaction Solutions has recognized iBasis with its Product of the Year award," said Ofer Gneezy, president and CEO of iBasis. "We understand that speech-enabled customer self-service is meant to simplify a customer's interaction with an enterprise - done right, these high quality, automated services can significantly improve customer satisfaction, enhance customer relationships and increase lifetime customer value."
"Businesses today are more alert to the needs of their customers, and therefore, the contact center and its functions have grown measurably," said Linda Driscoll, Customer Interaction Solutions Executive Editorial Director. "Although the business of serving customers has remained the same in its goals and principles over the years, the technologies behind customer service have evolved rapidly. We are proud to honor the Product of the Year winners, as they have demonstrated true innovation and solidly represent the future of the next generation of customer interaction solutions."
About TMCTM
Since its inception in 1972, Technology Marketing Corporation (TMCTM) has produced industry-leading trade magazines and events focused on technology and telecommunications, and dedicated to providing information and educational insight about industries that have received little journalistic representation. TMCTM reaches the market through print media, conferences, tradeshows, e-newsletters and an information portal via the Internet and wireless Web. In-depth education, coupled with the respected product reviews of TMC LabsTM, are what set TMCTM publications and conferences apart from its competitors. For more information about TMCTM, visit www.tmcnet.com.
About iBasis
Founded in 1996, iBasis (Nasdaq: IBAS) is the leader in advanced Internet-based voice communications. iBasis delivers toll quality international voice services and provides the infrastructure for hosted communications solutions, including messaging and speech-enabled content, e-commerce and customer service applications. The company's customers include many of the largest enterprises and carriers in the world, including AT&T, Cable & Wireless, China Mobile, China Unicom, Concert, ExxonMobil, H&R Block, Home Shopping Network, Morgan Stanley, NTT, Telefonica, Telecom Argentina, Telenor, Telstra, Sprint, Western Union, and WorldCom. iBasis' hosted, enhanced service solutions include SpeechPortTM, a scalable, customizable ASP environment for speech-enabled business solutions, VoCoreSM messaging and the IP CallCardTM pre- and post-paid calling card platform. The iBasis Network is the world's largest international Cisco Powered Network for Internet Telephony. iBasis is listed in both the Russell 2000® and Russell 3000® Indexes. The company can be reached at its worldwide headquarters in Burlington, Mass., USA at 781-505-7500 or on the Internet at www.ibasis.com .
Assured Quality Routing and iBasis are registered trademarks, VoCore is a service mark and iBasis, The iBasis Network, Internet Central Office, Internet Branch Office, IP CallCard, SpeechPort, IPort, and PriceInteractive are trademarks of iBasis, Inc. or its subsidiaries. Cisco and Cisco Powered Network are registered trademarks of Cisco Systems, Inc. All other trademarks are the property of their respective owners.
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