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Carriers Rank iBasis Best International Wholesale Carrier for Third Consecutive Year in Annual ATLANTIC-ACM Study

Independent Ratings of Major Wholesale Carriers Place VoIP Leader Ahead of AT&T, MCI, Deutsche Telekom, France Telecom, Primus and ITXC

BURLINGTON, MA May 4, 2004 —- - iBasis, Inc. (OTCBB: IBAS), the leader in Internet-based voice communications, today announced that it has been ranked by carriers as the world's best international wholesale carrier for the third year in a row in the 2004 International Wholesale Report Card, the acknowledged industry reference survey published annually by independent telecommunications research and advisory firm ATLANTIC-ACM.

The 2004 International Wholesale Report Card ranked the world's leading international wholesale carriers based on the opinions of carriers who use them. Respondents to the survey represented carriers that on average spent more than $165 million annually on wholesale traffic. The study compiled individual ratings for customer service, provisioning, network quality, pricing, products, and billing across many of the world's largest carriers, including AT&T, Cable & Wireless, COLT, France Telecom, MCI, Primus, Singapore Telecom, Sprint, and VoIP providers iBasis and ITXC. iBasis was ranked #1 overall and in three of the six categories in the study - Billing, Provisioning, and Customer Service.

"This marks the eighth year of our traditional wholesale telecommunications survey and the third year of the International Wholesale Report Card," said Dr. Judy Reed Smith, CEO of ATLANTIC-ACM. "The results of our international study reinforce iBasis' well-established position in the international market. Industry respondents show special admiration for iBasis' back office systems that deliver clear, accurate, and timely billing, as well as the company's efficient provisioning and responsive customer service."

"To retain the top ranking overall for three consecutive years is a tremendous accomplishment, in which all iBasis employees can take great pride," said Ofer Gneezy, president and CEO of iBasis. "This reaffirms the value of the effort we put into continuous improvement of our operations, from call completion to automated rating to bill presentment to customer service. Today, more than a third of all international traffic is carried by wholesale providers like iBasis. Our ability to manage the complexity of these back office functions better than any other wholesale carrier is a major reason why we continue to expand our share of the wholesale market while others struggle."

About Atlantic-ACM

ATLANTIC-ACM is an international strategy consulting and research firm founded in the early 1980's and is well known for its exclusive analysis of the competitive telecommunications industry in the United States. The company offers authoritative public reports on the industry, proprietary consulting to companies in converging and networked communications, and merger/acquisition counsel. ATLANTIC-ACM assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term business planning. For more information visit the ATLANTIC-ACM website at www.atlantic-acm.com.

About iBasis

Founded in 1996, iBasis (OTCBB: IBAS) is a leading provider of wholesale international telecommunications services. For the past two years the company has been named by service providers as the best international wholesale carrier in Atlantic-ACM's annual International Wholesale Carrier Report Card1. iBasis is a preferred provider for many of the largest carriers in the world, including AT&T, Cable & Wireless, China Mobile, China Unicom, MCI, Sprint, Telefonica, Telenor, and Telstra. iBasis has carried more than six billion minutes of international voice traffic over its global Cisco Powered Network™, and is one of the ten largest carriers of international voice traffic in the world2. In addition to its wholesale international telecommunications services, iBasis provides retail prepaid calling cards to major distributors, utilizing the international iBasis Network. Based on its revenue growth from 1997 through 2001, iBasis was ranked the #8 fastest-growing technology company in North America and the #1 fastest-growing technology company in New England in the Technology Fast 500 national program sponsored by Deloitte & Touche. The company can be reached at its worldwide headquarters in Burlington, Massachusetts, USA at 781-505-7500 or on the Internet at www.ibasis.com.

The New England Technology Fast 50 program is presented by Deloitte & Touche and Hale and Dorr, in association with the sponsor, Mazonson Inc. In addition, Mass High Tech and Trinity Communications are associated with the program.

   
 
 
     

 

 


 

1 ATLANTIC-ACM International Wholesale Carrier Report Card - 2002, 2003, & 2004

2 Telegeography 2003 data compared with iBasis annualized Q1 2004 traffic volume.

Assured Quality Routing, ConnectPoint, and iBasis are registered marks, The iBasis Network, Internet Central Office, Internet Branch Office, and IP CallCard are trademarks of iBasis, Inc. Cisco and Cisco Powered Network are registered trademarks of Cisco Systems, Inc. All other trademarks are the property of their respective owners.

Except for historical information, all of the expectations, projections and assumptions contained in the foregoing press release, including those relating to the company's current expectations regarding revenue growth, sources of revenue, margin improvement and future capital expenditures constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995 and involve risks and uncertainties. Important factors that could cause actual results to differ materially from such forward-looking statements include, but are not limited to, (i) the extent of adoption of the company's services and the timing and amount of revenue generated by these services; (ii) fluctuations in the market for and pricing of these services; and (iii) the other considerations described as "Risk Factors" in iBasis' most recent Forms 10-K and 10-Q, and the company's other SEC filings. We have no current intention to update any forward-looking statements.